FAQ 2018-11-13T11:36:46+00:00

FAQ

Appointments

Q: How do I use the booking system?

A: All offerings are accessible via the Onsite Classes & Services tab in the left menu bar. Each offering has details on how to book. Watch this quick video on how to book an appointment.

Q: How can I make sure my appointment was booked or cancelled successfully?

A: Navigate to “Manage my Appointments” on the left menu bar to see all appointments and events that you’ve signed up for. If you’ve recently cancelled an appointment, it will show up there as cancelled. Pro Tip: You may have been booking an appointment that someone else was trying to book simultaneously. We encourage you to get in the habit of checking to see that your appointment went through after you book by navigating here.

Q: I forgot what time I booked my appointment for, how can I check that?

A: Navigate to “Manage my Appointments” on the left menu bar to see all appointments that you’re currently signed up for.

Q: How can I cancel my appointment?

A: Navigate to “Manage my Appointments” on the left menu bar, then click on the blue CANCEL button on the desired appointment you wish to cancel. Once you’ve cancelled, the status will change from Approved to Cancelled.

Q: Will I receive a calendar invite after booking my appointment?

A: Unfortunately, our new booking system does not send calendar reminders, it only sends email confirmations. These confirmations come from a 3rd party system, so they may end up in your junk folder. Please add it to your accepted senders list to ensure that you receive the confirmation emails. Pro Tip: To ensure that you make your appointments, we encourage you to get in the habit of making a calendar reminder for yourself as soon as you book an appointment.

Q: I didn’t receive an email confirmation or cancellation confirmation, why?

A: It’s either (1) in your junk folder, or (2) in the queue and will pop up in your mailbox within 60 mins. You can, however, immediately check your bookings and cancellations instantly by clicking on “manage my bookings” on the left menu bar.

Log-in & Password

Q: Can I change my login information?

A: Upon signing up for your first appointment, you will be guided to create a WordPress account. Please use your SPINS email. It will auto assign a password for you. Please save your password and stay logged-in as the system does not allow for password changes. Need a new password? Email vibrancy360@spins.com.

Special Event Information

Q: Where can I see upcoming events?

A: All upcoming event information will always be on our Special Events page, accessible from the left menu bar. You’ll see the current month’s calendar as well as details and sign-up links for each event.

Resources and Partnerships

Q: Where can I find information about special partnerships, like corporate discounts with gyms and other establishments?

A: Navigate to our Partners page on the left menu bar. Here, you’ll find all of the information about our partnerships, corporate discounts, and more. Have any requests? Send them to Vibrancy360@spins.com.

Q: Where can I find resources from previous events, such as videos, recipes, presentations, and other informative handouts?

A: All resources including recordings, presentations, and other information from past events will always be on our Special Events page, at the bottom in our resources section. Any recordings will always be posted to our Vibrancy360 YouTube channel within 24 hours.

Get More Involved

Q: How can I be more involved in Vibrancy360?

A: Consider being a Vibrancy Champion! Navigate to our Vibrancy Team page to learn more about what Vibrancy Champions do and how you can make a difference in our programming and community.

Q: How does Vibrancy360 communicate?

A: We communicate through:

Volunteering & Giving

Q: Where can I find information about our volunteering and giving program?

A: Navigate to our Inspire Community page to learn about our Inspire program and how we make a difference beyond our office walls, including our special benefit of 8 Inspire Hours as volunteer-paid-time-off.

Vibrancy for Remote Employees

Q: I’m remote, how can I participate in Vibrancy360 classes and events?

A: We record most fitness classes and events via Zoom, a free tool that supports real-time participation alongside your team members. If it’s your first time, we recommend that you download the free app to your computer. The viewer’s video is automatically turned off upon entering the sessions to focus is on the instructor/presenter. All recordings are uploaded to our Vibrancy360 YouTube channel within 24 hours so that you can participate at your convenience.

Q: I’m remote, but I’m not really interested in watching recordings. What other benefits are there for out of office employees?

A: Our biggest resource is our mobile app, hiitide. This app is an all-in-one wellness tool to help you be your healthiest self, built to be highly accessible from anywhere, at any time. Visit our Mobile App page for details.  For a list of other benefits, visit our Partners page. If you know you’re going to be in the office, sign up for a massage, class, or other offering that fits into your schedule. We are always looking for ways to provide more out-of-office benefits. If you have any suggestions, please email Vibrancy360@spins.com.

Vibrancy for New Employees

Q: I’m new to the program! What’s the best way to get started with Vibrancy360?

A: Before participating, please fill out a waiver (see Legal section). We’ve created an informative onboarding video to introduce you to the program. If you want to connect with one of our Health Coaches, you can do so through the app or by emailing us at vibrancy360@spins.com.

Legal

Q: Why do I need to fill out a waiver for Vibrancy360?

A: We’re legally required to have you sign a waiver if you are participating in our program. Please review, print, sign, and scan the waiver to vibrancy360@spins.com before participating in any Vibrancy360 offerings of activities. For any questions regarding the legality, please email SPINS general counsel Evan Makela.

Have a question that wasn’t answered here? Email us at Vibrancy360@spins.com and we’ll answer you within 24 hours. Thanks for visiting our FAQ page. Have a Vibrant Day!